Question mark on a post-it note for FAQ page for online safety programs

Frequently Asked Questions

Looking for some more answers to your DiGii questions? You’ve come to the right place. We’ve answered all the biggest questions about our online safety programs, but if you have another question you can’t find, feel free to get in touch and we will help in any way we can!

Top Questions | Online Safety Programs

Why are we training children for online life?

At some point, every child learns the skills to cross the road safely – usually early in life, with the support and encouragement of a parent, and one day they’ll use that same skill when they’re driving a vehicle. Well, social media is even more dangerous than learning to drive a car and yet many children set up social media accounts or chat while they game with no training at all. No idea about their digital health, about their social safety, about their online identity, how to protect themselves and to look out for friends.

Is a child's data stored?

DiGii Social does not collect, store or use students’ personal information. What a child posts on the platform is only stored for the school year that the child uses the platform. At the completion of the school year, all text and images for that year are deleted and only the data used to analyse the system’s effectiveness remains. That means we will store how many Moderations were initiated, how these changed over time, what a child was moderated for, how many Tutorials a child and parent watched. No child-specific data will be stored or shared.

How is DiGii secured?

It’s a big question and concern of every parent and teacher – the security of a child’s identity online. We take this very seriously at DiGii Social. Each school is provided with their own login and within that login, a child’s identity is created by the administrator. Only the children registered through the school’s registration can access the system and each school’s database of users is a silo. There is no integration between schools and no way to join or view the platform. And of course, we use the very latest in cyber-protection to protect the DiGii server and the identities of the schools and their logins. We encourage each school to set the availability of the DiGii Social platform to coincide with the beginning and end of the school day. That way, a child – or someone posing as that child – is unable to access the platform outside of school hours.

Is DiGii Social different for Year 5 and Year 6?

The short answer is yes – and they will become more diverse over time. DiGii Social is continuing to grow and develop. As more students use DiGii Social the Year 6 platform will become more sophisticated to deal with student need. The functionality on that platform will help the more mature student to extend their cyber-learning. Exciting times ahead! If you have any thoughts or ideas for inclusions, get in contact. We’d love to hear from you.

The Curriculum

Does DiGii Social align to the National Curriculum?

Yes! All over the world, Australia included, the digital education of a child is a growing concern. Our online safety programs address curriculum requirements in the Health and Physical Education: Personal, Social & Community Health area as well under Digital Technologies and General Capabilities. You can download the Curriculum Links Factsheet here.

The Platform

What is DiGii Social all about?

DiGii Social provides upper primary school-aged children with a safe container to practise all of their online skills. We prepare children for so many aspects of life – like being drug aware, sun smart and road safe, but the most dangerous and unregulated part of 21 st Century childhood – being online – is often without adequate education. DiGii Social tutors a child on most aspects of online health and safety while they chat with friends. It’s current, fun and educational. You can read more on the ‘Platform’ page here.

Can teachers see all the content?

Yes! All picture and text content on DiGii Social is viewable by the classroom teacher and system administrator. And even though DiGii Social uses the latest in artificial intelligence, if language or a picture is posted that DiGii does not understand or is unsure about, it is also flagged for the teacher’s attention.

How does the moderation functionality work?

We’ve applied the latest in Artificial Intelligence to moderate children’s text for bad language, exclusions, insults, hate speech, racism – anything that we know isn’t good for a child to be adding to their online profile and history without fully understanding the immediate and longer term consequences.

After 3 negative moderations, a child is removed from the platform to watch a brief, related educational Tutorial and they lose valuable privilege points called DiGiiTs. These points buy all sorts of rewards on DiGii Social.

But, don’t worry – we also catch and celebrate children when they’re being amazing DiGiiTALL Citizens but adding  DiGiiTs and throwing a bit of confetti about. Who doesn’t like a bit of celebratory cyber-confetti?


Where do the Challenges come in?

Challenges extend a child’s learning on the DiGii Social platform. The extensive curriculum of Challenges cover the big areas of Digital Health, Cyber-security, Social Safety, Social Identity and DiGiiTALL Citizenship. There are more than 50 Challenges presented in different ways: poll, a picture or scenario to respond to or a video.

Challenges can be launched by the teacher or left to the system to auto-launch. The Challenge content provokes a child to think about and respond to an issue. It might be about getting enough exercise and monitoring on-screen time, cyberbullying, fake news – there’s a whole bunch to choose from. The child who responds appropriately is awarded privilege points called DiGiiTs and the child who doesn’t respond or responds inappropriately is off to watch a brief educational Tutorial.

What are the Tutorials about?

Tutorials are brief educational animations with some video content that address 50+ commonly encountered cyber-issues. These are the BIG issues that we want every child to know about and to know how to respond to before they need to apply that knowledge. 

Tutorials last about 90 seconds and a child must answer 3 out of 3 questions correctly to be able to return to the Message Board. It’s awesome, immediate and protective learning.


Can I register my child without their school?
Sadly, no. DiGii is a school-secure platform where children only in either Year 5 or Year 6 can chat to children in their own class or year group. Every child’s safety is our uppermost concern and we can best protect and train them with their classmates.

Another Question?

Do you have another burning question about our online safety programs? Send us a message and we will get straight back to you and answer all your questions.